| 1. Inbound Scheduling |
Book receiving appointments, verify vehicle information, assign unloading doors, and prepare labor and equipment. |
Dock scheduling module, yard management system, dock-leveler and receiving staging area. |
Receiving time slot: 30–120 minutes
Dock door width: typically 2.5–3.0 m
Staging depth: commonly 6–12 m
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Match purchase order, delivery notice, vehicle details, packaging condition, and arrival time before unloading. |
Coordinates factories, ports, regional distribution centers, and transport providers to reduce waiting time at busy logistics hubs. |
On-time arrival rate; average truck waiting time; dock utilization. |
| 2. Receiving and Unloading |
Unload cartons, pallets, totes, or containers; count goods; inspect packaging; and record receipt exceptions. |
Floor staging lanes, pallet handling equipment, conveyors, dock shelters, and mobile scanning devices. |
Standard pallet footprints commonly used in China include 1,200 × 1,000 mm and 1,200 × 800 mm
Typical staging lanes: 2–4 pallet positions deep
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Separate damaged, overage, shortage, and unidentified goods. Use barcode or RFID capture where applicable. |
Creates the first inventory record and prevents inaccurate stock from entering the downstream distribution network. |
Receiving accuracy; unloading productivity; damage rate; receipt cycle time. |
| 3. Quality and Quantity Verification |
Check SKU, batch, expiry date, specification, quantity, labeling, and conformity with the purchase order. |
Inspection station, quarantine area, weighing scale, barcode verification, and quality-hold locations. |
Quarantine area: generally 2–5% of active storage capacity for many standard operations
Sampling rules: based on product risk and applicable quality procedures
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Do not mix approved, pending-inspection, rejected, or returned inventory. Maintain batch and serial-number traceability when required. |
Supports compliance and traceability for food, pharmaceutical, electronics, automotive, and export-oriented supply chains. |
Inspection pass rate; discrepancy rate; quarantine aging; traceability completeness. |
| 4. Put-Away |
Assign a storage location, move goods from receiving to the correct bin or rack, and confirm the final location in the warehouse system. |
Selective pallet racking, very-narrow-aisle racking, drive-in racking, carton flow racks, or floor stacking. |
Selective rack aisle: commonly 2.7–3.5 m for standard forklifts, depending on equipment
Typical rack beam levels: 2–5 levels
Clear storage height depends on building and fire-safety requirements
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Use location labels, load limits, product compatibility rules, and FIFO or FEFO logic. Keep emergency aisles clear. |
Converts receiving data into accurate physical inventory and improves space utilization in industrial and commercial warehouses. |
Put-away accuracy; put-away cycle time; storage occupancy; location compliance. |
| 5. Storage and Inventory Control |
Maintain stock, monitor replenishment, control batch and expiry dates, and perform cycle counts or periodic stock checks. |
Selective racking for access, drive-in racking for high-density storage, mezzanine shelving, and automated storage systems. |
Practical occupancy target: usually 80–90% of usable capacity to preserve operating flexibility
Cycle-count frequency: daily, weekly, or monthly according to SKU risk and turnover
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Separate fast-moving and slow-moving SKUs. Apply FIFO for general goods and FEFO for expiry-controlled products. |
Balances inventory availability, storage cost, and delivery responsiveness across regional and national distribution networks. |
Inventory accuracy; space utilization; stockout rate; inventory turnover; aging stock percentage. |
| 6. Replenishment |
Move reserve stock to picking locations before stock reaches the minimum operating level. |
Carton flow racks, pallet flow racks, shelving, shuttle systems, and warehouse control software. |
Replenishment trigger: based on minimum–maximum levels or demand forecast
Pick-face reserve: often planned for 1–3 operating shifts, depending on demand variability
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Replenish during low-volume periods where possible. Verify SKU, unit of measure, lot, and destination location. |
Protects order fulfillment continuity during promotional peaks, seasonal demand, and high-volume e-commerce periods. |
Replenishment response time; pick-face stockout rate; replenishment accuracy. |
| 7. Order Picking |
Pick full pallets, cartons, cases, or individual units according to customer orders and wave or batch plans. |
Zone picking, batch picking, pick-to-light, voice picking, conveyor systems, shelving, and carton flow racks. |
Picking method selected by order profile:
Full-pallet orders: pallet positions
Case or piece orders: shelving or flow-rack locations
Manual travel distance should be minimized through SKU slotting
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Use barcode confirmation, independent quantity checks, clear unit-of-measure rules, and separated pedestrian and forklift routes. |
Links stored inventory with manufacturing, wholesale, retail, and direct-to-consumer delivery channels. |
Picking accuracy; lines picked per labor hour; order cycle time; travel distance per order. |
| 8. Packing and Value-Added Services |
Consolidate picked goods, select packaging, add labels or inserts, and complete kitting, relabeling, or light assembly when required. |
Packing benches, carton sealing equipment, weighing and dimensioning systems, print-and-apply labeling, and kitting cells. |
Packing station layout should provide separate areas for picked, packed, exception, and completed orders
Carton size should match product dimensions to limit void space and transport cost
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Verify order contents, shipping label, destination, packaging standard, and special handling instructions. |
Improves shipment accuracy and supports customized fulfillment for domestic, cross-border, and omnichannel distribution. |
Packing accuracy; packaging material consumption; damage rate; value-added service cycle time. |
| 9. Sortation and Dispatch |
Sort completed orders by carrier, route, destination, service level, or delivery wave, then load outbound vehicles. |
Outbound staging lanes, gravity conveyors, cross-belt or sliding-shoe sortation, dock management, and shipping verification. |
Dispatch staging should be organized by route or carrier cutoff time
Loading sequence: generally reverse delivery order for multi-stop routes
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Scan each shipping unit at dispatch. Confirm quantity, destination, vehicle, seal, and handover documentation. |
Connects warehouses with trunk transport, urban distribution, ports, airports, rail terminals, and last-mile networks. |
On-time dispatch rate; shipment scanning rate; loading accuracy; dock-to-departure time. |
| 10. Returns and Reverse Logistics |
Receive returned products, inspect condition, classify disposition, and route goods to restock, repair, refurbishment, recycling, or disposal. |
Returns inspection area, quarantine racks, repair benches, refurbishing cells, and dedicated return locations. |
Return categories: resaleable, repairable, damaged, incomplete, expired, or non-compliant
Returned inventory should remain physically and systemically separated until disposition is approved
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Capture return reason, original order, product condition, serial or batch information, and final disposition. |
Reduces waste, protects recoverable inventory value, and supports consumer, retail, manufacturing, and cross-border return flows. |
Return processing time; recovery rate; resale rate; return reason accuracy. |
| 11. Warehouse Safety and Compliance |
Manage rack inspections, forklift traffic, fire protection, pedestrian routes, housekeeping, and emergency access. |
Guardrails, rack protection, safety barriers, aisle markings, fire equipment, lighting, and monitoring systems. |
Aisle and clearance dimensions must follow equipment specifications, building design, local codes, and fire-safety requirements
Rack load limits must be displayed and respected
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Perform documented inspections. Prohibit damaged racks, blocked exits, overloaded beams, and unauthorized equipment use. |
Maintains operational continuity and supports safe handling across high-volume industrial and logistics facilities. |
Recordable incident rate; safety inspection completion; equipment downtime; blocked-aisle incidents. |
| 12. Data and System Integration |
Synchronize inventory, orders, locations, labor, equipment, transport, and reporting data across warehouse and supply chain systems. |
Warehouse management system, warehouse control system, enterprise resource planning interface, handheld terminals, and dashboard reporting. |
Core master data: SKU, unit of measure, location, batch, expiry, dimensions, weight, and handling rules
Common identification methods: barcode, QR code, RFID, and electronic data exchange
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Use one controlled inventory record. Define user permissions, audit trails, exception workflows, and backup procedures. |
Improves visibility from supplier receipt to customer delivery and supports data-driven planning across China’s supply chain. |
System inventory accuracy; data latency; transaction error rate; order visibility rate. |